This page contains a selection of the questions most frequently asked. The answers are based on the experience of our technical support and sales teams and on the feedback we have received from our customers. If you cannot find an answer to your question here you always have the possibility to contact us and we'll answer you in the shortest time.

When I open the help file Documentation.chm I see an error message inside the document viewer instead of a documentation page. What is the reason for this and how can I fix it?

I have filled some values in an ASP.NET page form. How can I capture these values in the PDF document resulted after page conversion to PDF?

The ASP.NET page I want to convert to PDF uses some values stored in ASP.NET Session. How do I make these values available in the ASP.NET server side code when the ASP.NET page is converted to PDF?

I have an ASP.NET MVC or ASP.NET MVC Razor application and the view I want to convert to PDF uses some values stored in ASP.NET Session. How do I make these values available in the MVC view to convert to PDF?

I have a web page protected by IIS Integrated Windows Authentication. How can I pass over this type of protection and convert the web page to PDF?

I have a web page protected by ASP.NET Forms Authentication. How can I pass over this type of protection and convert the web page to PDF?

I have a web page protected by a custom ASP.NET login page. How can I pass over this type of protection and convert the web page to PDF?

I have access to a web page through a Proxy sever. How can I configure the proxy properties in converter and convert the web page to PDF?

Which are the possible reasons for the "Conversion failed. Navigation stopped" or "Conversion failed. Navigation timeout" exceptions?

The images and styles are missing from the PDF document generated by converter and the scripts are not executed because these elements are referenced by relative URLs in the HTML code I convert. How can I give a base URL to be used by converter to resolve these elements?

The images and text are scaled down in the PDF document compared to their size in HTML. How can I render these elements at their real size?

How can I replace, in only one or a few PDF pages, the header and footer of the created PDF document with a customized header and footer?

How can I hide the header and footer in the first page of a PDF document?

How can I set page numbering in the HTML objects laid out in header or footer?

How can I replace an image from a PDF document created by the HTML to PDF converter with a higher resolution image?

Does your software support creation of PDF/A and PDF/X compliant documents for long-term archiving and for graphics exchange?

How can I ensure that an element from HTML will not be split in multiple PDF pages when is rendered in PDF?

How can I force a page break in PDF right before or right after the position where a HTML element is rendered?

I want to always open the PDF document at 100% zoom level. Is it possible?

The HTML content rendered to PDF seems to be incomplete. Which are the possible reasons for this?

Which are the possible reasons for the "Cannot get the navigation data", "Cannot get the navigation data items", "Cannot get the HTML conversion info" and "Out of memory" exceptions?

Which are the possible reasons for the "Check the HiQPdf.dep resource file can be found near the HiQPdf.dll assembly and the user has read and execute permissions for this file" exception?

How can I use the HiQPdf Library in Microsoft Windows Azure Cloud?

How can I use the HiQPdf Library from a C++ Native Windows Application?

Purchase FAQs

I want to employ a software development company to develop for me an application using your software component. How should I proceed?

I represent a software development company developing a custom application for a client and the application is using your software component to create PDF documents. What type of license do I need and who will purchase that license?

I own an application using a licensed version of your software component. Is there any additional cost for application deployment or distribution?

Does a purchased license ever expire?

Is it possible to upgrade from a license type to another?

How do I obtain a newer versions of the software? Which is the cost for upgrading to the latest version of the software?